Cause 1: The internal crystal temperature parameters of the laser have been changed

Solution: Contact the manufacturer to calibrate the parameters

Cause 2: Damage of the window mirror of laser

Solution: Replace the window mirror of laser

Cause 3: Unstable environment temperature

Solution: Ensure the environment temperature is between 22 to 26 degrees

All FAQ

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Please enjoy your purchase without worry.

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Email: info@magforms.com

Online time CNT: 8:30 am— 5:30 pm(workday)
Once we are online, we will contact you as soon as possible.

Post-Sale Service

● During the warranty, if product parts failure due to quality problems, our company will provide free replacement and the delivery. If the fault is identified as the buyer’s reason or beyond the warranty, the buyer shall accept all the responsibilities.
● During the warranty, due to product quality problems need on-site maintenance, our company provides free on-site maintenance services. The round-trip air tickets of our staff will be borne by our company. And the local transportation, accommodation and lodging costs of the staff are borne by the warranty applicant.
● Beyond the warranty, the maintenance fee will be 100-200USD a day for one maintaining staff. And the local transportation, accommodation and lodging costs of the staff are borne by the warranty applicant.

SLA Printer Warranty

1.You have 15 calendar months warranty for the laser.
2.You have 18 calendar months warranty for the equipment (expect laser).
3.The warranty starts from the date the product arrives your location.

LCD Printer Warranty

1.You have 3 calendar months warranty for the LCD screen.
2.You have 12 calendar months warranty for the equipment (expect LCD screen, FEP or other giveaway tool).
3.The warranty starts from the date the product arrives your location.

Email: info@magforms.com

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General-Purpose PLA Series

Standard PLA · Matte PLA · PLA Pro · High-Temp PLA · PLA Silk · PLA lite
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General-Purpose PETG Series

PETG HF · Matte PETG · PETG HF Transparent
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PLA-CF · PETG-CF · PA6-CF · PA6-GF · ASA · ABS
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